Gift Card Terms

Gift Card Terms

Gift Card Terms and Conditions

Date: June 2017

The following Raising Cane’s Gift Card Terms and Conditions (the “Agreement”) describe the terms and conditions that apply to use of the Raising Cane’s Chicken Fingers Gift Cards (the “Cards”). This Agreement is between you, the Cardholder, and Raising Cane’s Gift Cards LLC (“Card Company”), Raising Cane’s Restaurants, LLC and its affiliates/subsidiaries (collectively, “Raising Cane’s”), or the respective licensed Raising Cane’s franchisee that issued and sold your Card (a “Franchisee”). By purchasing, accepting, or using a Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use, or accept the Card. IMPORTANT: This Agreement includes in Paragraph 10 a class action waiver and resolution of disputes by arbitration instead of in court.

  1. About Your Card. Cards are not debit or credit cards. Cards are closed-loop gift cards, which means they are only redeemable for purchases made at participating Raising Cane’s restaurants. Cards sold at a Raising Cane’s location that is owned and operated by Raising Cane’s or an affiliate, as well as Cards sold online at http://www.raisingcanesgear.com/Raising_Canes_Gift_Cards/, are issued by Card Company, and Card Company is the sole legal obligor to the Cardholder with respect to such Cards. Raising Cane’s and its affiliates/subsidiaries (other than Card Company) bear no responsibility or liability for any of the Cards, and you hereby knowingly release Raising Cane’s and its affiliates/subsidiaries (other than Card Company) from any and all liability or claims of any nature whatsoever arising in connection with the Card. Any information shared as a result of online purchases of Cards will be subject to our privacy policy, available at https://www.raisingcanes.com/privacy-policy. Cards issued by Card Company may also be sold by third-party distributors. Cards that are sold at a Franchisee-owned location are issued by and represent the sole obligation of such Franchisee, and Card Company, Raising Cane’s and all of their affiliates/subsidiaries shall not be liable to you with respect to such Card. If you are unsure who is the issuer of your Card, please call our toll-free number, 1-866.55.CANES(22637). You hereby agree to release Card Company, Raising Cane’s and their subsidiaries/affiliates from all liability related to Franchisee-issued Cards, and you hereby agree to release the Franchisees from all liability related to Card Company-issued Cards. Regardless of whether your Card was issued by Card Company or a Franchisee, this Agreement applies to the Card.

  2. Redemption. Your Card is redeemable only for purchases of food, beverages, and merchandize at participating Raising Cane’s Chicken Fingers restaurants. A list of Raising Cane’s restaurant locations that do not accept Cards is available at http://www.raisingcanesgear.com/Raising_Canes_Gift_Cards/. Cards have no cash value and may not be redeemed for cash (except as required by law). Cards have no value until activated. Cards are not redeemable to purchase another Card or toward a previous purchase. Card Company, Raising Cane’s and the Franchisees reserve the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration, or Card Company's, Raising Cane’s or a Franchisee’s reasonable belief or suspicion that the attempted use of the Card is fraudulent, unlawful or in violation of this Agreement.

  3. Balance Inquiry. For balance inquiry, visit raisingcanes.com. You may also inquire regarding your balance at a participating Raising Cane’s or Franchisee restaurant location. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.

  4. No Expiration; No Fees. Cards do not expire. No fees for inactivity or service fees apply to any Cards.

  5. Reloadable. Cards may be reloaded with additional value.

  6. No Refunds. No refunds are permitted with respect to the Cards. All sales of Cards are final.

  7. Lost, Damaged, or Stolen Cards; Unauthorized Use. Lost, damaged or stolen Cards will not be replaced or replenished. Card Company, Raising Cane’s and the Franchisees are not responsible for unauthorized Card use.

  8. Resale Prohibited. You may not sell a Card or otherwise barter for its exchange. However, you may transfer a Card to another person for no monetary consideration (e.g., as a gift).

  9. Maximum Value. You may not associate more than $2,000 with a Card on any day, either through purchase or reloading (or a combination of both). In addition, you may not purchase or obtain multiple Cards with a value of more than $10,000 in any one day regardless of location.

  10. MANDATORY BINDING INDIVIDUAL ARBITRATION​. Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court.

    Arbitration is the submission of a dispute to a neutral arbitrator, NOT a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator generally can award the same damages and relief to you that a court can award under the law and must honor the terms and conditions in this Agreement.

    1. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

      You, Card Company and Raising Cane’s (or the Franchisee, as applicable) agree that any dispute, controversy or claim arising out of or relating to this Agreement or your use of the Card, including the determination of the scope or applicability of this agreement to arbitrate, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not classwide or collective) binding arbitration, except that you, Card Company or Raising Cane’s (or the Franchisee) may take claims to small claims court if they qualify for hearing by such a court. You also agree that this arbitration agreement, Paragraph 10, shall apply to any dispute with other parties arising out of or relating to this Agreement or use of the Card, including the determination of the scope or applicability of this agreement to arbitrate, regardless of the date of accrual of such dispute, except that you or any such third parties may take claims to small court if they qualify for hearing by such a court.

      You, CARD COMPANY and Raising Cane’s (OR THE FRANCHISEE) AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING and that any arbitration under this Agreement will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.

      You, Card Company and Raising Cane’s (or the Franchisee) agree to waive the right to trial by jury.

      This agreement to arbitrate extends to claims that you assert against other parties arising out of or relating to this Agreement or use of the Card.

      The Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.

      This agreement to arbitrate shall survive termination of this Agreement. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you, Card Company and Raising Cane’s (or the Franchisee) waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

    2. ARBITRATION PROCEDURES

      Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures, including the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness, (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To begin an arbitration proceeding against Raising Cane’s or a Franchisee, you must serve Raising Cane’s registered agent for service of process at Capitol Corporate Services, Inc. 206 E. 9th, Ste 1300, Austin, TX 78701, United States. Each Franchisee agrees that Raising Cane’s may accept service of process on its behalf. To begin an arbitration proceeding against Card Company, you must serve Card Company’s registered agent for service of process at Capitol Corporate Services Inc., 10 S. Jefferson Street, Ste. 1400, Roanoke, Virginia 24011, United States.

      Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules except that for claims of less than $1,000, you will be obligated to pay $25 and Card Company, Raising Cane’s or the Franchisee will pay all other administrative costs and fees. In addition, for claims of less than $1,000, Card Company, Raising Cane’s or the Franchisee will reimburse you for the $25 fee if the arbitrator rules in your favor. Reasonable attorneys’ fees and expenses will be awarded only to the extent such allocation or award is available under applicable law.

      Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

      The arbitrator shall not award relief in excess of what is allowed by applicable law and the Agreement. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator shall not have the power to commit errors of law or legal reasoning, and the parties agree that any declaratory or injunctive award may be vacated or corrected on appeal by either party to a court of competent jurisdiction for any such error. Each party will bear its own costs and fees on any such appeal. Judgment on the award may be entered in any court of competent jurisdiction.

  11. Limitation of Liability. CARD COMPANY, RAISING CANE’S AND ITS AFFILIATES AND EACH FRANCHISEE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND CARD COMPANY’S, RAISING CANE’S OR A FRANCHISEE’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

  12. Unclaimed Property. In the event you do not use your Card for a certain period of time, Card Company or a Franchisee may be required to turn over the remaining Card balance to a state under such state’s unclaimed or abandoned property law. Although your Card does not expire, if Card Company or a Franchisee is obligated to turn over the remaining balance of your Card under a state’s unclaimed property law, by operation of law Card Company/the Franchisee will be released from any further liability or obligation with respect to your Card and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused Card balance. To protect your right to continue to use your remaining Card balance at Raising Cane’s Chicken Fingers restaurants, Card Company and each Franchisee will make reasonable efforts to exempt your Card from state unclaimed property laws.

  13. Governing Law. The laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, apply to this Agreement and use of your Card. If any part of this Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

  14. Changes to Agreement. Card Company, Raising Cane’s and the Franchisees reserve the right to change this Agreement from time to time in their discretion without special notice to you. Notice of changes will be by reasonable means, which may be by the posting of the revised version of this Agreement on this website (“Updated Terms”). Your use of a Card after Card Company or Raising Cane’s has posted the Updated Terms constitutes your agreement to the Updated Terms. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms and will apply to your use of a Card from that point forward. The date of the last update to this Agreement is always indicated near the top of the page and any change in the date of this Agreement shall constitute notice to you that the Agreement has changed.

  15. Fraud/Violation of Terms. Card Company, Raising Cane’s and the Franchisees reserve the right to refuse to honor, or to suspend or deactivate a Card where Card Company, Raising Cane’s or a Franchisee suspects that the Card was obtained fraudulently, in violation of this Agreement, or in violation of applicable laws or other applicable Card Company, Raising Cane’s or Franchisee terms and conditions.