Benefits and FAQ

Why should I join the Caniac® Club?
(As if our chicken fingers weren't reason enough.)

The Caniac Club is a customer appreciation program that has been developed to provide our customers with special “Thank-You” offers for being a member. Benefits of being a member include:

Q: I lost my card, is there a way to get a new one?
A: No problem.  Just go to your favorite Raising Cane’s restaurant and ask for a new card. Then go online to www.raisingcanes.com/caniac-club  to register the new card and continue receiving the benefits of being a member of the Caniac Club. 

Q: How do I receive my Caniac Club Card?
A: You can visit our participating Raising Cane’s locations to pick up your exclusive Caniac Club card.

Q: What is the Caniac Club and what are its benefits?
A: The Caniac Club is a customer appreciation program that has been developed to provide our customers with special ‘Thank-you’ offers for being a member. Benefits of being a member include:

Q: I am receiving error messages when I complete the registration form:
A:  If you are receiving error messages it might be because the user name already exists – also make sure all required fields are completed.

Q: How long will it take to receive my Box Combo?
A: You should receive an email notification within 7 business days from completing your registration that your Box Combo has been loaded onto your card.

Q: I signed up over 7 days ago and never received my box combo – what happened?
A: You must be fully registered and ‘opted in’ to the program to receive your Box Combo; otherwise your card cannot be loaded.

Q: How do I redeem by Anniversary BOGO reward?
A: The BOGO is for Buy one Box Combo Get another Box Combo for free.  You must purchase two Box Combo’s in order for the BOGO reward to be applied.  To have your reward redeemed simply hand your card to the Crewmember and have it swiped! 

Q: How will I redeem my rewards?
A: All rewards will be loaded onto your Caniac Club card and will be redeemed when your card is swiped at your Raising Cane’s restaurant. Remember, you must have your Caniac Club in order to redeem your rewards.

Q: How will I know my card has been loaded with a reward?
A: All reward e-mail notifications will be sent to the email address you enter when you register your card or sign up on line.

Q: Will you sell my information I supply when I register for the Caniac Club?
A: No.  The information we receive will not be sold or used for any other purpose but for the Caniac Club.

Q: What happens if I forget my card at home, but I know I have a reward on it – can it be redeemed?
A: Unfortunately our system will only allow us to redeem a reward if you have the card with you.
 
Q: My card is broken and won’t swipe anymore; can I get a new one?
A: Sure, just make sure to bring your broken card to your Raising Cane’s so we can exchange it for a new one.

Q: Can I register more than one card with the same email address?
A: No, our legal states that all cards must have a unique email address 

Q: Can I register more than one card?
A: No, customers are only allowed to have one working card

Q: I forgot my password, how do I get a new one?
A: Simply go to the log in screen and click the ‘forgot password’ link.

Q: Other questions?
A:  If you have any other questions regarding the Caniac Club please email us at info@raisingcanes.com.  All emails will be returned during business hours from 8:30am to 5:30pm Monday through Friday. 

RAISING CANE’S CHICKEN FINGERS, RAISING CANE’S and CANIAC are trademarks of Raising Cane's USA, LLC

©2013 Raising Cane’s Restaurants, LLC